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Terms & Conditions

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GENERAL:

Unless otherwise agreed in writing by Seller, all sales and charges for the goods and/or services described herein (The “goods and/or services”) shall be subject to the terms and conditions set forth herein and the said terms and conditions shall be the sole and exclusive terms and conditions applicable to any such sales. Seller will not be bound by any terms and conditions proposed by Buyer in its purchase order or otherwise, which are additional to or different from the terms and conditions set forth hereto.

PRICES:

(a) Unless otherwise agreed in writing or set forth on the reverse side, all prices and changes specified herein are subject to adjustment by Seller, and Buyer shall pay to Seller. Seller’s prices for the goods in effect on the date of shipment by Seller.
(b) All extra charges connected with, related to, or involved in transportation, which Seller does not herein agree to pay including, but not limited to, demurrage, special handling and similar charges, shall be sole responsibility of Buyer.

TAXES:

The prices specified herein for the goods do not include sales use, excise or similar taxes including customs and duties applicable to international shipments; consequently, in addition to the price of the goods, any sale, use, excise or similar to taxes presently applicable to or hereafter levied on the sales of goods shall be paid by Buyer. In lieu of such payment, Buyer may provide Seller with a tax exemption certificate acceptable to the taxing authorities. Seller shall be responsible for paying and withholding taxes applicable to charges for services.

SHIPPING DATES:

Shipping dates specified herein or otherwise communicated to Buyer are approximate only, Seller does not and shall not guarantee any such dates unless such are expressly guaranteed and the terms thereof are specifically stated in writing herein. Any such guarantee shall be strictly limited to the exact terms so stated.

APPLICABLE LAW: The rights of Buyer and Seller and the forms and conditions contained herein shall be governed by the construed in accordance with the laws of the county of Broward in the State of Florida. Disputes arising out of this sale, not otherwise settled by mutual agreement between parties, shall be settled in the county of Broward in the State of Florida.

CREDIT(s) INVOLVING CORE EXCHANGES

Index Computer currently offers a Repair/Exchange program on certain items determined by returns@indexcomputer.com prior to purchase orders being placed. Exchanged/core item must be returned within 30 days of issuing R/E number via email address above. Invoices will reflect prices after item has been returned.

RETURNS: RMA (Returned Material Authorization)

All RMA's will be voided after 10 days from issue date.
RMA packages must be received on or before the expiration date. All others will be refused and returned to customer.
RMA number must be issued by returns@indexcomputer.com and serial number must be verified prior to RMA number to be issued.
Items returned in good working condition are subject to a 20% restocking fee.
Customer is responsible for all shipping charges on returned items past the initial due date. or on good product returns.
Customer is responsible for all shipping charges on returned items which are good working in addition to re-stock fee.

WARRANTY:

All Goods sold by Seller are warranted for a period of ninety (30) days commencing on the date of shipment to Buyer; unless those goods are sold “as-is”, in which case no warranty will apply to goods sold.

A. SELLER’S SOLE AND EXCLUSIVE OBLIGATION AND LIABILITIES UNDER THESE WARRANTIES ARE AND SHALL BE LIMITED TO ISSUANCE OF CREDIT FOR OR REPAIR OR REPLACE OF ANY GOODS OR PARTS THEREOF WHICH ARE PROVED BY BUYER TO BE OTHER THAN A WARRANTED, AND SELLER SHALL HAVE THE SOLE DISCRETION AS TO WHICH OF THESE REMEDIES IT SHALL PROVIDE. SELLER SHALL NOT REIMBURSE NOR MAKE ANY ALLOWANCE TO BUYER FOR ANY LABOR CHARGES OR PARTS THEREOF OR FOR ANY OTHER WORK UNLESS SUCH CHARGES ARE AUTHORIZED IN ADVANCE BY SELLER.
B. If any of the goods on which Seller’s warranties have not expired are claimed to be defective in material or workmanship, Seller shall either examine the goods where they are located, or in its sole discretion, issue shipping instructions for return of the goods or any defective parts thereof.
C. Any claim for breach of Seller’s warranty shall be waived unless Seller receives notice of such claim within ten (10) days after the date on which the claim defect is discovered.
D. Seller’s warranties shall not apply to any goods, or parts thereof which have been subjected to any misuse, neglect, or accidental damage or which contain defects which are in way attributed to improper installation or to allegation or repairs made or performed by any person or entity not under the control of Seller. Further, Seller’s warranties shall not apply to any goods of parts hereof which are obtained from manufacturers other than Seller and resold by Seller.
E. SELLER’S WARRANTIES, OBLIGATIONS AND LIABILITIES AND BUYER’S REMEDIES SET FORTH HEREIN ARE LIMITED TO THEIR PRECISE TERMS. SELLER SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION, SPECIAL, INCIDENTIAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM OR IN CONNECTION WITH ANY BREACH OF WARRANTY. THE OBLIGATION AND LIABILITY OF SELLER AND THE REMEDIES OF BUYER SET FORTH HEREIN SHALL BE SELLER’S SOLE AND EXCLUSIVE OBLIGATIONS AND LIABILITIES AND BUYER’S SOLE AND EXCLUSIVE REMEDIES FOR RESULTING FROM OR IN CONNECTION WITH SELLER’S WARRANTIES OR ANY BREACH THEREOF.

REPLACEMENT WARRANTY

Index Computer reserves the right to decline warranty repairs or replacements of any spare parts or IT equipment purchased from this website from date of sale. In the event of damage resulting from the following: accident; negligence; misuse of equipment; failure due to power shortage or over voltage (surge) due to natural causes ( Adverse weather conditions or lighting. ) Customer modifications, physical damage, abuse tamper, missing parts, improper installation or maintenance, misuse, neglect or improper environment, excessive or inadequate electrical power, current surge or voltage, or other irregularities, and improper return packaging shall void all warranties.

ALL SALES FINAL:

All sales are final. Goods cannot be returned to Seller without Seller’s consent and Return Merchandise Authorization (RMA) number. Non-defective returns will incur a non-refundable restocking fee equal to 20% of the sales price of the purchased goods.

TERMS OF PAYMENT:

(a) All terms of payment set forth herein are subject to the approval of Seller’s Credit Department
(b) No discounts are allowed on services, taxes or freight charges;
(c) ANY AMOUNT NOT PAID BY DUE DATE AS INDICATED ON THE FACE OF SELLER’S INVOICE TO BUYER THEREFORE SHALL BE SUBJECT TO A FINANCIAL CHARGE OF ONE AND ONE-HALF PERCENT (1 ½%) PER MONTH UNTIL PAID. THE RATE OF SAID FINANCE CHARGE BEING EQUIVALENT TO AN ANNUAL PERCENTAGE RATE OF EIGHTEEN PERCENT (18%) PER ANNUM. In no event, however, shall the rate of the said finance charge exceed the highest rate permitted by law. If the services of an attorney at law are required to collect payment after maturity from Buyer, Buyer shall reimburse Seller for reasonable attorney’s fee associated with collections of any outstanding balances.

MODIFICATIONS:

No amendment or modification of the terms and conditions set forth herein shall be effective against Seller without Seller’s specific written agreement thereto.

AVAILABLE PRODUCT CONDITION DESCRIPTIONS:

NEW (RETAIL) - New product is deemed as “retail boxed” and un-opened as is directly from the MFG. This condition only applies to whole systems, monitors and peripherals. Please note * All NEW “spare parts” are not supplied in retail box. These spare parts will arrive in generic brown box.
NEW OPEN BOX (NOB) - This condition is similar to “New” yet the box is usually previously opened and contents are quality controlled and tested. Ships only in the original MFG’s packaging
REFURBISHED (REF) – This means pre-owned and is tested, cleaned and repaired or improved “as needed” to return to original status. Mostly ships in generic brown box.

*note: All FRU (Field Replacement Unit) spare parts are not shipped in “Brand New” packaging. Most FRU parts are factory refurbished. *All products sold are refurbished unless otherwise mentioned

WARRANTY RELATING TO PRODUCT CONDITIONS:

Brand New Product (NEW) – Includes the original manufacturer’s warranty, yet a DOA warranty through Index
New open box (NOB) – 30 Day Warranty through Index computer
Refurbished Product (REF) - 30 Day Warranty through Index computer

Over 120 brands and manufacturers in Index' inventory, amongst which there is:

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